What to look for in an Apple service provider

✅ What Makes an Apple Service Provider Truly Excellent?

Before you drop off your Mac or iPad for repair, consider the key factors that distinguish a great service provider. Here are four reasons to choose Imagetext Integrated Solutions:

1. Speed of Service and Minimizing Downtime

Technology failures can strike at the worst times, impacting revenue, productivity, and morale. Speed is essential for limiting the impact on your business (as evidenced by a 2013 Financial Times article suggesting a five-minute Google outage cost over $500,000 USD).

Imagetext addresses the issue of downtime on two fronts:

• Fast Repairs: We work hard to fix and repair your Mac or Apple product as quickly as possible, usually within three business days.
• Replacement Rentals: We offer a special rental rate to our service clients. If you run mobility solutions (like Office 365), a replacement unit can tide you over while your hardware is repaired, ensuring you can continue working uninterrupted.

2. Quality and Expertise of Repair

With almost two-thirds of New Zealand adults owning more than three smart devices (Research New Zealand), a single-product focus is inadequate for IT service and repair.

• Certified Provider: As Auckland’s leading Apple Premium Service Provider, we stay current with changes across Apple’s diverse product range.
• Partnerships: We are also a Microsoft Silver Partner, reflecting our broad technical expertise.

3. Experience and Leadership

A truly excellent service provider understands that the knowledge required today may not be sufficient for tomorrow.

• Industry Leaders: Imagetext has been in the IT industry for over 30 years, successfully navigating extensive digital change. This commitment to ongoing knowledge acquisition has kept us as industry leaders in IT solutions.

4. Service for Clients Big and Small

While some providers specialise, we prefer to assist customers of all sizes.

Consistent Quality: Whether you are a CIO planning a company-wide operating system upgrade or an individual dropping off personal tech for maintenance, Imagetext ensures your Apple products receive the same high level of quality and service.

To find out more, get in touch with the team at Imagetext Integrated Solutions today.