Minimum Supported Standards
A consistent baseline for software, operating systems and hardware, so every device we manage stays interoperable, performant and secure.
Scope
This standard defines the minimum supported software, operating systems and hardware for devices managed or integrated by Imagetext. It applies to all client environments we support, including macOS and iOS/iPadOS devices enrolled into Apple Business Manager and Jamf management, and Windows devices managed under Microsoft Intune.
Operating system standards
We support the latest OS version and the two most recent preceding major releases for each platform.
| Platform | Minimum supported | Recommended | Notes |
|---|---|---|---|
| iOS / iPadOS | 17.x | Latest major version (18.x or later) | Must be within Apple's current security update window. |
| macOS | 14 (Sonoma) | Latest release, or latest minus 2 | Apple typically supports the three most recent versions. |
| Windows | 11 Pro | Latest Windows 11 build, or a version still in Microsoft servicing support (25H2) | Only systems receiving Microsoft security updates are supported. |
Older versions may receive best-effort support but are considered end-of-life and should be upgraded.
Software, management & security
Productivity & collaboration
- Microsoft 365 Apps for Business
Current Channel
- Microsoft Teams, Zoom, Slack
Latest versions
Device management
- Mobile Device Management (MDM)
- Apple Business Manager (ABM)
- Microsoft Intune
- Jamf Pro or Jamf Now for macOS and iOS
Security & threat response
- EDR and ITDR for 24/7 managed threat response
- Microsoft Defender for Business, Sophos Endpoint or Jamf Protect
- Microsoft Intune for Windows, iOS and macOS
Web browsers
- Microsoft Edge, Google Chrome, Mozilla Firefox
Latest versions
- Safari
Latest version on macOS / iOS
Hardware minimum standards
| Device type | Minimum specification | Recommended specification |
|---|---|---|
| Mac desktop / laptop | Apple Silicon M1 or Intel i5, 8 GB RAM, 256 GB SSD | Apple Silicon M4 or better, 16 GB RAM, 512 GB SSD |
| Windows PC / laptop | Intel i5 / Ryzen 5, 8 GB RAM, 256 GB SSD | Intel U7 / Ryzen 7, 16 to 32 GB RAM, 512 GB SSD |
| iPhone / iPad | Devices capable of running iOS 17 / iPadOS 17 or later | Current model still receiving Apple security updates |
Networking requirements
- 802.11ac dual-band Wi-Fi (2.4 GHz and 5 GHz) or better
- Gigabit Ethernet for desktop systems or connected docks
- Managed firewall or gateway with IDP and AMP enabled
Support lifecycle policy
- Devices or OS versions no longer receiving vendor security updates are not supported under standard SLA.
- Imagetext reviews minimum standards annually, or when major OS or hardware changes occur.
- Clients are responsible for maintaining devices at or above these minimum standards, with guidance from Imagetext.
Compliance & exceptions
- Exceptions require written approval from Imagetext technical management.
- Best-effort support may be provided for legacy systems, but without warranty of full functionality or security compliance.
- Clients should plan hardware refresh cycles every 4 to 5 years to remain compliant.
Approved standard.
Approved by John Preisig
Phone +64 9 623 3102
3 Owens Road, Epsom, Auckland 1023, New Zealand
Version 1.1 | Effective date 29 October 2025 | Review date October 2026