Apple Premium Service Providers are Apple Authorised Service Providers who are recognised annually by Apple for consistently offering the highest levels of satisfaction and service excellence to our customers. Since 2012, Imagetext have maintained our prestigious Apple Premium Service Provider designation.

Imagetext have highly skilled Apple certified technicians in-store who are ready to help repair any of your Apple products. Select a product below that you need help with.

Being an Apple Authorised Service Provider means that we can assist you with any Apple warranty claims. If the issue is covered under warranty, AppleCare+, or consumer law then the service will be free of charge.

You can check your products current coverage information by visiting Apple’s website.

When we fix your iPhone under warranty, we will only use genuine Apple Authorised service parts provided by Apple. On some occasions, Apple may find the issue(s) with your phone are not able to be repaired and instead, they may replace your iPhone. The replacement will be new or equivalent to new in both performance and reliability. We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law.

If your iPhone or the issue is not covered under warranty, AppleCare+, or consumer law then we charge an assessment fee of $42.50 incl GST. This assessment fee covers an Apple Certified Technician isolating the issue and providing a quote for repair, replacement or insurance purposes.

Whenever we perform a repair on your iPhone we will only use genuine Apple Authorised service parts which will be backed by an Apple 90-day service warranty in addition to rights provided by consumer law.

Repairs are considered out of warranty when:

• Your iPhone is over one year old.
• Your iPhone has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications.

We might be able to fix or replace your product for an out-of-warranty fee. If we replace your iPhone, the replacement will be new or equivalent to new in both performance and reliability.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law.

If you have an issue which is covered under an Apple Exchange and Repair Extension Program then we can service the product for you. Depending on the program you are requesting service for, it may be serviced free of charge or there might be a fee.

To see all of the active Exchange and Repair Extension Programs Apple are running currently, including information on eligibility, please visit their website.

When you choose to have your product serviced with Imagetext, we will first attempt to repair the issue in-store, however some issues may be more complex and require special tools or machinery. If this is the case, we will ship your iPhone to Apple’s Repair Depot for repair or replacement to ensure a high level of repair quality and a first-time fix.

Accidents happen and we are here to help! While it may seem like a simple repair, a screen repair is quite complex. Your display is much more than just a display, it houses the Touch / Face ID module in your device which is the gateway to keeping your personal information secure.

While you may see companies in malls and outlets around the country promoting same day screen service, it’s important to know that these companies are not authorised by Apple which also means they are not using genuine parts. This may void your warranty causing further damage to your device, and may even reduce the water resistance rating of your device.

When you get your display replaced though Imagetext, we ship your device to Apple’s Centralised Repair Depot who have the specialised tools and machinery on hand to make sure that your screen is replaced and recalibrated to the high standards expected while maintaining the water resistance rating and security of your device. This service can take between 5 and 7 working days.

For estimated pricing on this service please contact us on 09 623 6921 or use the contact form below.

Important Note: For your device to be eligible for display only service, it must not have any other damage to the device. In order for Apple to replace the screen, the replacement screen must be able to fit perfectly into the enclosure, if there are dents or chips in the surrounding enclosure of the device it may not be eligible for screen only service but may still be eligible for out of warranty service. We will advise you if this is the case once the phone has been assessed.

Depending on the type of issue(s) your device is experiencing, we may be able to repair it in-store or we may need to ship it to Apple for repair. Parts such as batteries, speakers, vibe modules and cameras can often be repaired in-store*.

If we are unable to repair your device in-store, then we will ship your iPhone to Apple’s Repair Depot for repair or replacement to ensure a high level of repair quality and a first-time fix. For these repairs, loan phones may be available depending on the issue. Please refer to “Loan Phones” below for more information.

• In-store repairs – 1 to 3 business days
• Mailed to Apple’s Repair Depot – 5 to 7 business days

*Note: Repair options differ between models therefore not all devices may be eligible for a component repair in-store.

If your iPhone issue(s) is not covered covered under warranty, AppleCare+, or consumer law then the service cost will depend on the issue with your device. We are unable to provide a price on the repair until we have assessed your device. We can provide you an estimate if you contact us using the form below or by calling us on 09 623 3102. Please have your serial number or IMEI ready when you call in.

Our assessment fee of $42.50 incl GST is payable when you drop your device off for any devices that are not covered under warranty, AppleCare+, or consumer law. If you feel your product should still be covered under warranty then please bring your original proof of purchase in with your device.

Follow these steps below to get your device ready for service. Completing these items will result in a quicker repair experience. If you need assistance we can also help you in store*

1. Back up your iOS device.
2. Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPhone.**
3. Bring your sales receipt (if possible), in case your service requires proof of purchase.
4. Bring your device and any accessories that you need help with.
5. Schedule a reservation if you’d like to spend a few minutes discussing your issue with a technician in store when booking your device in, if not feel free to walk in for service.

*A service fee may be charged for additional technician time helping with backups and other software issues not covered by warranty.

**If you’re unable to turn off Find My iPhone, we may not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don’t remember your Apple ID and Password, please go to iForgot or contact Apple for more options.

Reservations are not required however, if you require a few minutes with a technician when you arrive, you can visit the Apple website to Schedule a reservation with us. If you are happy to just drop your device off and leave it with us then a technician will begin the assessment and update you as quickly as possible.

Note: If you are interested in a loan phone you must make a reservation – please see “Loan Phones” below for more information.

When you get your iPhone back from service, simply insert your SIM into the iPhone and power it up. If you created a backup before service you can restore this following these steps. If you did not have a backup, then simply follow the on-screen setup assistant.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law. Apple offer this guarantee whenever you get service from us or from any Apple Authorized Service Provider.

Imagetext are provided limited stock of Loan iPhones supplied by Apple in cases where we may need to mail your device to the Apple Repair Depot for assessment. Not all repairs are eligible for a loan phone so it’s important to Schedule a reservation if you’d like to see if a loaner is available for your repair.

If a loan phone is available for your repair, we will provide you a loan phone agreement to read and sign. We will also put a temporary authorization on your credit card of $625 incl GST as a bond. This authorization will be cancelled once you return the loaner to us free of damages as per the loan agreement.

If you have any more questions about iPhone service with Imagetext, please use the contact form below to send us an email or call us on 09 623 3102 during business hours – Monday to Friday 8:30am to 5pm.

Apple Premium Service Providers are Apple Authorised Service Providers who are recognised annually by Apple for consistently offering the highest levels of satisfaction and service excellence to our customers. Since 2012, Imagetext have maintained our prestigious Apple Premium Service Provider designation.

Imagetext have highly skilled Apple certified technicians in-store who are ready to help repair any of your Apple products. Select a product below that you need help with.

Being an Apple Authorised Service Provider means that we can assist you with any Apple warranty claims. If the issue is covered under warranty, AppleCare Protection Plan, or consumer law then the service will be free of charge.

You can check your products current coverage information by visiting Apple’s website.

When we fix your Mac under warranty, we will only use genuine Apple Authorised service parts provided by Apple. The replacement service parts provided by Apple will be new or equivalent to new in both performance and reliability. We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare Protection Plan coverage, whichever is longer. This is in addition to rights provided by consumer law.

If your Mac or the issue is not covered under warranty, AppleCare Protection Plan, or consumer law then we charge an assessment fee of $85.00 incl GST. This assessment fee covers an Apple Certified Technician isolating the issue and providing a quote for repair, replacement or insurance purposes.

Whenever we perform a repair on your Mac we will only use genuine Apple Authorised service parts which will be backed by an Apple 90-day service warranty in addition to rights provided by consumer law.

Repairs are considered out of warranty when:

• Your Mac is over one year old
• Your Mac has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications

We might be able to fix or replace your product for an out-of-warranty fee. The parts we use to repair your mac will be new or equivalent to new in both performance and reliability.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare Protection Plan coverage, whichever is longer. This is in addition to rights provided by consumer law.

If you have an issue which is covered under an Apple Exchange and Repair Extension Program then we can service the product for you. Depending on the program you are requesting service for, it may be serviced free of charge or there might be a fee.

To see all of the active Exchange and Repair Extension Programs Apple are running currently, including information on eligibility, please visit their website.

View Apple Exchange and Repair Extension Programs

Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.

Customer safety is always Apple’s top priority, and Apple have voluntarily decided to replace affected batteries, free of charge.

Eligibility and Repair Process

1. First check to see which 15-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen.
2. Confirm your model is “MacBook Pro (Retina, 15-inch, Mid 2015).”
3. If you have that model, visit the battery recall website here – https://support.apple.com/en-nz/15-inch-macbook-pro-battery-recall and enter your computer’s serial number to see if it is eligible for this program.
4. If your MacBook Pro is eligible, please stop using it and bring it in to us for service during the hours of Monday to Friday 8:30am to 5pm.
   For these repairs no appointment is necessary.

• Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program. Service may take 1-2 weeks.
• If you have questions or need further assistance, please contact Apple Support.
• To prepare your MacBook Pro for service, please back up your data – https://support.apple.com/en-nz/mac-backup
• This program is for battery replacement only. Please contact Apple Support and speak with an Advisor if you would like to arrange paid service for any additional issue. Your consumer law rights are unaffected by this program.
• This worldwide Apple program doesn’t extend the standard warranty coverage of the 15-inch MacBook Pro.

Visit the Apple 15-inch Macbook Pro Battery Recall website

When you choose to have your Mac serviced with Imagetext, it will be serviced in-store by our highly trained and qualified Apple Certified Macintosh Technicians. Imagetext have been recognised by Apple as one of their Apple Premium Service Providers. Apple Premium Service Providers are Apple Authorized Service Providers who are recognized annually by Apple for consistently offering the highest levels of satisfaction and service excellence to our customers.

We understand that your computer is a critical part of your everyday life and you need the fastest possible turnaround time for your computer. At Imagetext we understand this and work hard to ensure you get your computer back as quickly as possible, usual within 5 working days for most repair but usually quicker depending on how tricky the fault is to isolate and reproduce. You can help by taking photos or videos of the issue your Mac is experiencing and finding ways to reproduce the issue you are facing. This information helps us with troubleshooting and can usually result in a quicker turn around time.

For those whose machine’s are ‘mission critical’, we can offer a rental unit at an extra special rate for our service clients, subject to terms and availability. See our Mac Rentals page to contact our rental team before coming in.

If your Mac issue(s) is not covered covered under warranty, AppleCare Protection Plan or consumer law then the service cost will depend on the issue with your device. We are unable to provide a price on the repair until we have assessed your device. We can provide you an estimate if you contact us using the form below or by calling us on 09 623 3102. Please have your serial number ready when you call in.

Find the serial number of your Apple product

Our assessment fee of $85.00 incl GST is payable when you drop your device off for any devices that are not covered under warranty, AppleCare Protection Plan, or consumer law. If you feel your product should still be covered under warranty then please bring your original proof of purchase in with your device.

Before you return your Mac to us, be sure to back up your data*. You may need the backup if your Mac needs to be reformatted during the repair process. While all care is taken to protect your data during the repair process, some hardware faults may lead to data loss or your issue may be software related. Imagetext isn’t responsible for lost data and we adhere to the Apple Customer Privacy Policy.

*A service fee may be charged for additional technician time helping with backups and other software issues not covered by warranty.

Reservations are not required however, if you require a few minutes with a technician when you arrive, you can visit the Apple website to Schedule a reservation with us. If you are happy to just drop your device off and leave it with us then a technician will begin the assessment and update you as quickly as possible.

When you get your Mac back from service, simply power it up. If you created a backup before service and you were advised this would need to be restored, you can restore this following these steps.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare Protection Plan coverage, whichever is longer. This is in addition to rights provided by consumer law. Apple offer this guarantee whenever you get service from us or from any Apple Authorized Service Provider.

If you have any more questions about Mac service with Imagetext, please use the contact form below to send us an email or call us on 09 623 3102 during business hours – Monday to Friday 8:30am to 5pm.

Apple Premium Service Providers are Apple Authorised Service Providers who are recognised annually by Apple for consistently offering the highest levels of satisfaction and service excellence to our customers. Since 2012, Imagetext have maintained our prestigious Apple Premium Service Provider designation.

Imagetext have highly skilled Apple certified technicians in-store who are ready to help repair any of your Apple products. Select a product below that you need help with.

Being an Apple Authorised Service Provider means that we can assist you with any Apple warranty claims. If the issue is covered under warranty, AppleCare+, or consumer law then the service will be free of charge.

You can check your products current coverage information by visiting Apple’s website.

When we fix your Apple iPad under warranty, we will only use genuine Apple Authorised service parts provided by Apple. On some occasions, Apple may find the issue(s) with your iPad are not able to be repaired and instead, they may replace your iPad. The replacement will be new or equivalent to new in both performance and reliability. We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law.

If your iPad or the issue is not covered under warranty, AppleCare+, or consumer law then we charge an assessment fee of $42.50 incl GST. This assessment fee covers an Apple Certified Technician isolating the issue and providing a quote for repair, replacement or insurance purposes.

Whenever we perform a repair on your iPad we will only use genuine Apple Authorised service parts which will be backed by an Apple 90-day service warranty in addition to rights provided by consumer law.

Repairs are considered out of warranty when:

• Your iPad is over one year old
• Your iPad has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications

We might be able to fix or replace your product for an out-of-warranty fee. If we replace your iPad, the replacement will be new or equivalent to new in both performance and reliability.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law.

If you have an issue which is covered under an Apple Exchange and Repair Extension Program then we can service the product for you. Depending on the program you are requesting service for, it may be serviced free of charge or there might be a fee.

To see all of the active Exchange and Repair Extension Programs Apple are running currently, including information on eligibility, please visit their website.

When you choose to have your iPad serviced with Imagetext, we will first inspect the product to verify if it has a hardware or software issue. If we find that your iPad has a hardware issue and it requires service we will ship it to the Apple Repair Centre for repair or replacement. The reason we do not service iPad in-store is that iPad repairs are quite complex and require special tools or machinery that Apple’s Repair Depot have.

If we have to send your Apple iPad to Apple’s Repair Depot for service it will take around 3-5 working days before we receive it back repaired or replaced.

If your Apple iPad issue(s) is not covered covered under warranty, AppleCare+, or consumer law then the service cost will depend on the issue with your device. We are unable to provide a price on the repair until we have assessed your device. We can provide you an estimate if you contact us using the form below or by calling us on 09 623 3102. Please have your serial number ready when you call in,

How to find the serial number on your iPad

Our assessment fee of $42.50 incl GST is payable when you drop your device off for any devices that are not covered under warranty, AppleCare+, or consumer law. If you feel your product should still be covered under warranty then please bring your original proof of purchase in with your device.

Follow these steps below to get your device ready for service. Completing these items will result in a quicker repair experience. If you need assistance we can also help you in store*

1. Back up your iOS device.
2. Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPad.**
3. Bring your sales receipt (if possible), in case your service requires proof of purchase.
4. Bring your device and any accessories that you need help with.
5. Schedule a reservation if you’d like to spend a few minutes discussing your issue with a technician in store when booking your device in, if not feel free to walk in for service.

*A service fee may be charged for additional technician time helping with backups and other software issues not covered by warranty.

**If you’re unable to turn disable Activation Lock, we may not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don’t remember your Apple ID and Password, please go to iForgot or contact Apple for more options. 

Reservations are not required however, if you require a few minutes with a technician when you arrive, you can visit the Apple website to Schedule a reservation with us. If you are happy to just drop your device off and leave it with us then a technician will begin the assessment and update you as quickly as possible.

When you get your iPad back from service, simply insert your SIM into the iPad (if applicable) and power it up. If you created a backup before service you can restore this following these steps. If you did not have a backup, then simply follow the on-screen setup assistant.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law. Apple offer this guarantee whenever you get service from us or from any Apple Authorized Service Provider.

If you have any more questions about Apple iPad service with Imagetext, please use the contact form below to send us an email or call us on 09 623 3102 during business hours – Monday to Friday 8:30am to 5pm.

Apple Premium Service Providers are Apple Authorised Service Providers who are recognised annually by Apple for consistently offering the highest levels of satisfaction and service excellence to our customers. Since 2012, Imagetext have maintained our prestigious Apple Premium Service Provider designation.

Imagetext have highly skilled Apple certified technicians in-store who are ready to help repair any of your Apple products. Select a product below that you need help with.

Being an Apple Authorised Service Provider means that we can assist you with any Apple warranty claims. If the issue is covered under warranty, AppleCare+, or consumer law then the service will be free of charge.

You can check your products current coverage information by visiting Apple’s website.

When we fix your Apple Watch under warranty, we will only use genuine Apple Authorised service parts provided by Apple. On some occasions, Apple may find the issue(s) with your watch are not able to be repaired and instead, they may replace your Apple Watch. The replacement will be new or equivalent to new in both performance and reliability. We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law.

If your Apple Watch or the issue is not covered under warranty, AppleCare+, or consumer law then we charge an assessment fee of $42.50 incl GST. This assessment fee covers an Apple Certified Technician isolating the issue and providing a quote for repair, replacement or insurance purposes.

Whenever we perform a repair on your Apple Watch we will only use genuine Apple Authorised service parts which will be backed by an Apple 90-day service warranty in addition to rights provided by consumer law.

Repairs are considered out of warranty when:

• Your Apple Watch is over one year old
• Your Apple Watch has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications

We might be able to fix or replace your product for an out-of-warranty fee. If we replace your Apple Watch, the replacement will be new or equivalent to new in both performance and reliability.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law.

If you have an issue which is covered under an Apple Exchange and Repair Extension Program then we can service the product for you. Depending on the program you are requesting service for, it may be serviced free of charge or there might be a fee.

To see all of the active Exchange and Repair Extension Programs Apple are running currently, including information on eligibility, please visit their website.

When you choose to have your watch serviced with Imagetext, we will first inspect the product to verify if it has a hardware or software issue. If we find that your watch has a hardware issue and it requires service we will ship it to the Apple Repair Centre for repair or replacement. The reason we do not service Apple Watch in-store is that watch repairs are quite complex and require special tools or machinery that Apple’s Repair Depot have.

If we have to send your Apple Watch to Apple’s Repair Depot for service it will take around 5 working days before we receive it back repaired or replaced.

If your Apple Watch issue(s) is not covered covered under warranty, AppleCare+, or consumer law then the service cost will depend on the issue with your device. We are unable to provide a price on the repair until we have assessed your device. We can provide you an estimate if you contact us using the form below or by calling us on 09 623 3102. Please have your serial number ready when you call in.

Our assessment fee of $42.50 incl GST is payable when you drop your device off for any devices that are not covered under warranty, AppleCare+, or consumer law. If you feel your product should still be covered under warranty then please bring your original proof of purchase in with your device.

Follow these steps below to get your device ready for service. Completing these items will result in a quicker repair experience. If you need assistance we can also help you in store*

1. Charge your Apple Watch (if possible).
2. Unpair your Apple Watch from your iPhone.
3. Remove your band and keep it along with your charging cable and other accessories. You’ll need these after your Apple Watch service.
4. Make sure you know your Apple ID and password.
5. Schedule a reservation if you’d like to spend a few minutes discussing your issue with a technician in store when booking your device in, if not feel free to walk in for service.

*A service fee may be charged for additional technician time helping with backups and other software issues not covered by warranty.

**If you’re unable to turn disable Activation Lock, we may not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don’t remember your Apple ID and Password, please go to iForgot or contact Apple for more options.

Reservations are not required however, if you require a few minutes with a technician when you arrive, you can visit the Apple website to Schedule a reservation with us. If you are happy to just drop your device off and leave it with us then a technician will begin the assessment and update you as quickly as possible.

When you receive your Apple Watch back from service, set it up the same way you’d set up a new Apple Watch.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law. Apple offer this guarantee whenever you get service from us or from any Apple Authorized Service Provider.

If you have any more questions about Apple Watch service with Imagetext, please use the contact form below to send us an email or call us on 09 623 3102 during business hours – Monday to Friday 8:30am to 5pm.

Apple Premium Service Providers are Apple Authorised Service Providers who are recognised annually by Apple for consistently offering the highest levels of satisfaction and service excellence to our customers. Since 2012, Imagetext have maintained our prestigious Apple Premium Service Provider designation.

Imagetext have highly skilled Apple certified technicians in-store who are ready to help repair any of your Apple products. Select a product below that you need help with.

Being an Apple Authorised Service Provider means that we can assist you with any Apple warranty claims. If the issue is covered under warranty, AppleCare+, or consumer law then the service will be free of charge.

You can check your products current coverage information by visiting Apple’s website.

When we fix your Beats under warranty, we will only use genuine Apple Authorised service parts provided by Apple. On some occasions, Apple may find the issue(s) with your Beats are not able to be repaired and instead, they may replace your Beats. The replacement will be new or equivalent to new in both performance and reliability. We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law.

If your Beats or the issue is not covered under warranty, AppleCare+, or consumer law then we charge an assessment fee of $42.50 incl GST. This assessment fee covers an Apple Certified Technician isolating the issue and providing a quote for repair, replacement or insurance purposes.

Whenever we perform a repair on your Beats we will only use genuine Apple Authorised service parts which will be backed by an Apple 90-day service warranty in addition to rights provided by consumer law.

Repairs are considered out of warranty when:

• Your Beats is over one year old
• Your Beats has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications

We might be able to fix or replace your product for an out-of-warranty fee. If we replace your Beats, the replacement will be new or equivalent to new in both performance and reliability.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law.

If you have an issue which is covered under an Apple Exchange and Repair Extension Program then we can service the product for you. Depending on the program you are requesting service for, it may be serviced free of charge or there might be a fee.

To see all of the active Exchange and Repair Extension Programs Apple are running currently, including information on eligibility, please visit their website.

When you choose to have your Beats serviced with Imagetext, we will first inspect the product to verify if it has a hardware or software issue. If we find that your Beats has a hardware issue and it requires service we will ship it to the Apple Repair Centre for repair or replacement. The reason we do not service Beats in-store is that Beats repairs are quite complex and require special tools or machinery that Apple’s Repair Depot have.

If we have to send your Beats to Apple’s Repair Depot for service it will take around 5 working days before we receive it back repaired or replaced.

If your Beats issue(s) is not covered covered under warranty, AppleCare+, or consumer law then the service cost will depend on the issue with your device. We are unable to provide a price on the repair until we have assessed your device. We can provide you an estimate if you contact us using the form below or by calling us on 09 623 3102. Please have your serial number ready when you call in.

Our assessment fee of $42.50 incl GST is payable when you drop your device off for any devices that are not covered under warranty, AppleCare+, or consumer law. If you feel your product should still be covered under warranty then please bring your original proof of purchase in with your device.

Follow these steps below to get your device ready for service. Completing these items will result in a quicker repair experience. If you need assistance we can also help you in store*

1. Bring your sales receipt (if possible), in case your service requires proof of purchase.
2. Bring your device and any accessories that you need help with.
3. Schedule a reservation if you’d like to spend a few minutes discussing your issue with a technician in store when booking your device in, if not feel free to walk in for service.

*A service fee may be charged for additional technician time helping with backups and other software issues not covered by warranty.

**If you’re unable to turn disable Activation Lock, we may not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don’t remember your Apple ID and Password, please go to iForgot or contact Apple for more options – https://www.apple.com/nz/contact/

Reservations are not required however, if you require a few minutes with a technician when you arrive, you can visit the Apple website to Schedule a reservation with us. If you are happy to just drop your device off and leave it with us then a technician will begin the assessment and update you as quickly as possible.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law. Apple offer this guarantee whenever you get service from us or from any Apple Authorized Service Provider.

If you have any more questions about Beats service with Imagetext, please use the contact form below to send us an email or call us on 09 623 3102 during business hours – Monday to Friday 8:30am to 5pm.