Beats Service
Imagetext is an Apple Authorised Service Provider who has been recognised annually by Apple for consistently offering the highest levels of satisfaction and service excellence to our customers.
Imagetext has highly skilled Apple-certified technicians in-store who are ready to help repair any of your Apple products. Select a product below that you need help with.
Being an Apple Authorised Service Provider means that we can assist you with any Apple warranty claims. If the issue is covered under warranty, AppleCare+, or consumer law then the service will be free of charge.
You can check your products current coverage information by visiting Apple’s website.
When we fix your Beats under warranty, we will only use genuine Apple Authorised service parts provided by Apple. On some occasions, Apple may find the issue(s) with your Beats are not able to be repaired and instead, they may replace your Beats. The replacement will be new or equivalent to new in both performance and reliability. We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law.
If your Beats or the issue is not covered under warranty, AppleCare+, or consumer law then we charge an assessment fee of $42.50 incl GST. This assessment fee covers an Apple Certified Technician isolating the issue and providing a quote for repair, replacement, or insurance purposes.
Whenever we perform a repair on your Beats we will only use genuine Apple Authorised service parts which will be backed by an Apple 90-day service warranty in addition to rights provided by consumer law.
Repairs are considered out of warranty when:
- Your Beats is over one year old
- Your Beats has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications
We might be able to fix or replace your product for an out-of-warranty fee. If we replace your Beats, the replacement will be new or equivalent to new in both performance and reliability.
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law.
If you have an issue that is covered under an Apple Exchange and Repair Extension Program then we can service the product for you. Depending on the program you are requesting service for, it may be serviced free of charge or there might be a fee.
To see all of the active Exchange and Repair Extension Programs Apple are running currently, including information on eligibility, please visit their website.
When you choose to have your Beats serviced with Imagetext, we will first inspect the product to verify if it has a hardware or software issue. If we find that your Beats has a hardware issue and it requires service we will ship it to the Apple Repair Centre for repair or replacement. The reason we do not service Beats in-store is that Beats repairs are quite complex and require special tools or machinery that Apple’s Repair Depot has.
If we have to send your Beats to Apple’s Repair Depot for service it will take around 5 working days before we receive it back repaired or replaced.
If your Beats issue(s) is not covered under warranty, AppleCare+, or consumer law then the service cost will depend on the issue with your device. We are unable to provide a price on the repair until we have assessed your device. We can provide you an estimate if you contact us using the form below or by calling us on 09 623 3102. Please have your serial number ready when you call in.
Our assessment fee of $42.50 incl GST is payable when you drop your device off for any devices that are not covered under warranty, AppleCare+, or consumer law. If you feel your product should still be covered under warranty then please bring your original proof of purchase in with your device.
Follow these steps below to get your device ready for service. Completing these items will result in a quicker repair experience. If you need assistance we can also help you in-store*
- Bring your sales receipt (if possible), in case your service requires proof of purchase.
- Bring your device and any accessories that you need help with.
- Schedule a reservation if you’d like to spend a few minutes discussing your issue with a technician in-store when booking your device in, if not feel free to walk in for service.
*A service fee may be charged for additional technician time helping with backups and other software issues not covered by warranty.
Reservations are not required however if you require a few minutes with a technician when you arrive, you can visit the Apple website to Schedule a reservation with us. If you are happy to just drop your device off and leave it with us then a technician will begin the assessment and update you as quickly as possible.
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law. Apple offers this guarantee whenever you get service from us or from any Apple Authorised Service Provider.
If you have any more questions about Beats service with Imagetext, please use the contact form below to send us an email or call us on 09 623 3102 during business hours – Monday to Friday 8:30 am to 5 pm.