Apple Mac Service
Imagetext is an Apple Authorised Service Provider who has been recognised annually by Apple for consistently offering the highest levels of satisfaction and service excellence to our customers.
Imagetext has highly skilled Apple-certified technicians in-store who are ready to help repair any of your Apple products. Select a product below that you need help with.
Being an Apple Authorised Service Provider means that we can assist you with any Apple warranty claims. If the issue is covered under warranty, AppleCare Protection Plan, or consumer law then the service will be free of charge.
You can check your products current coverage information by visiting Apple’s website.
When we fix your Mac under warranty, we will only use genuine Apple Authorised service parts provided by Apple. The replacement service parts provided by Apple will be new or equivalent to new in both performance and reliability. We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare Protection Plan coverage, whichever is longer. This is in addition to rights provided by consumer law.
If your Mac or the issue is not covered under warranty, AppleCare Protection Plan, or consumer law then we charge an assessment fee of $85.00 incl GST. This assessment fee covers an Apple Certified Technician isolating the issue and providing a quote for repair, replacement or insurance purposes.
Whenever we perform a repair on your Mac we will only use genuine Apple Authorised service parts which will be backed by an Apple 90-day service warranty in addition to rights provided by consumer law.
Repairs are considered out of warranty when:
- Your Mac is over one year old
- Your Mac has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications
We might be able to fix or replace your product for an out-of-warranty fee. The parts we use to repair your mac will be new or equivalent to new in both performance and reliability.
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare Protection Plan coverage, whichever is longer. This is in addition to rights provided by consumer law.
Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.
Customer safety is always Apple’s top priority, and Apple have voluntarily decided to replace affected batteries, free of charge.
Eligibility and Repair Process
- First check to see which 15-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen.
- Confirm your model is “MacBook Pro (Retina, 15-inch, Mid 2015).”
- If you have that model, visit the battery recall website here – https://support.apple.com/en-nz/15-inch-macbook-pro-battery-recall and enter your computer’s serial number to see if it is eligible for this program.
- If your MacBook Pro is eligible, please stop using it and bring it in to us for service during the hours of Monday to Friday 8:30am to 5pm.
For these repairs no appointment is necessary.
- Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program. Service may take 1-2 weeks.
- If you have questions or need further assistance, please contact Apple Support.
- To prepare your MacBook Pro for service, please back up your data – https://support.apple.com/en-nz/mac-backup
- This program is for battery replacement only. Please contact Apple Support and speak with an Advisor if you would like to arrange paid service for any additional issue. Your consumer law rights are unaffected by this program.
- This worldwide Apple program doesn’t extend the standard warranty coverage of the 15-inch MacBook Pro.
If you have an issue that is covered under an Apple Exchange and Repair Extension Program then we can service the product for you. Depending on the program you are requesting service for, it may be serviced free of charge or there might be a fee.
To see all of the active Exchange and Repair Extension Programs Apple are running currently, including information on eligibility, please visit their website.
Our assessment fee of $85 incl GST is payable when you drop your device off for any devices that are not covered under warranty, AppleCare+, or consumer law. If you feel your product should still be covered under warranty then please bring your original proof of purchase in with your device.
Follow these steps below to get your device ready for service. Completing these items will result in a quicker repair experience. If you need assistance we can also help you in-store*
- Back up your device.
- Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My.**
- Bring your sales receipt (if possible), in case your service requires proof of purchase.
- Bring your device and any accessories that you need help with.
- Schedule a reservation if you’d like to spend a few minutes discussing your issue with a technician in-store when booking your device in, if not feel free to walk in for service.
*A service fee may be charged for additional technician time helping with backups and other software issues not covered by warranty.
**If you’re unable to turn off Find My, we may not be able to service your device. This policy is in force to prevent unauthorised persons from servicing your device without your knowledge. If you don’t remember your Apple ID and Password, please go to iForgot or contact Apple for more options.
Reservations are not required however if you require a few minutes with a technician when you arrive, you can visit the Apple website to Schedule a reservation with us. If you are happy to just drop your device off and leave it with us then a technician will begin the assessment and update you as quickly as possible.
Note: If you are interested in a loan phone you must make a reservation – please see “Loan Phones” below for more information.
If you created a backup before service you can restore this following these steps. If you did not have a backup, then simply follow the on-screen setup assistant.
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law. Apple offer this guarantee whenever you get service from us or from any Apple Authorised Service Provider.
If you have any more questions about iPhone service with Imagetext, please use the contact form below to send us an email or call us on 09 623 3102 during business hours – Monday to Friday 8:30am to 5pm.