Being an Apple Authorised Service Provider means that we can assist you with any Apple warranty claims. If the issue is covered under warranty, AppleCare+, or consumer law then the service will be free of charge.

You can check your products current coverage information by visiting Apple’s website.

When we fix your iPhone under warranty, we will only use genuine Apple Authorised service parts provided by Apple. On some occasions, Apple may find the issue(s) with your phone are not able to be repaired and instead, they may replace your iPhone. The replacement will be new or equivalent to new in both performance and reliability. We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law.

If your iPhone or the issue is not covered under warranty, AppleCare+, or consumer law then we charge an assessment fee of $42.50 incl GST. This assessment fee covers an Apple Certified Technician isolating the issue and providing a quote for repair, replacement or insurance purposes.

Whenever we perform a repair on your iPhone we will only use genuine Apple Authorised service parts which will be backed by an Apple 90-day service warranty in addition to rights provided by consumer law.

Repairs are considered out of warranty when:

Your iPhone is over one year old.
Your iPhone has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications.
We might be able to fix or replace your product for an out-of-warranty fee. If we replace your iPhone, the replacement will be new or equivalent to new in both performance and reliability.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law.

If you have an issue that is covered under an Apple Exchange and Repair Extension Program then we can service the product for you. Depending on the program you are requesting service for, it may be serviced free of charge or there might be a fee.

To see all of the active Exchange and Repair Extension Programs Apple are running currently, including information on eligibility, please visit their website.

When you choose to have your product serviced with Imagetext, we will first attempt to repair the issue in-store, however some issues may be more complex and require special tools or machinery. If this is the case, we will ship your iPhone to Apple’s Repair Depot for repair or replacement to ensure a high level of repair quality and a first-time fix.

Accidents happen and we are here to help! While it may seem like a simple repair, a screen repair is quite complex. Your display is much more than just a display, it houses the Touch / Face ID module in your device which is the gateway to keeping your personal information secure.

While you may see companies in malls and outlets around the country promoting same day screen service, it’s important to know that these companies are not authorised by Apple which also means they are not using genuine parts. This may void your warranty causing further damage to your device, and may even reduce the water resistance rating of your device.

When you get your display replaced through Imagetext, we ship your device to Apple’s Centralised Repair Depot who has the specialised tools and machinery on hand to make sure that your screen is replaced and recalibrated to the high standards expected while maintaining the water resistance rating and security of your device. This service can take between 5 and 7 working days.

For estimated pricing on this service please contact us on 09 623 6921 or use the contact form below.

Important Note: For your device to be eligible for display-only service, it must not have any other damage to the device. In order for Apple to replace the screen, the replacement screen must be able to fit perfectly into the enclosure, if there are dents or chips in the surrounding enclosure of the device it may not be eligible for screen-only service but may still be eligible for out of warranty service. We will advise you if this is the case once the phone has been assessed.

Depending on the type of issue(s) your device is experiencing, we may be able to repair it in-store or we may need to ship it to Apple for repair. Parts such as batteries, speakers, vibe modules, and cameras can often be repaired in-store*.

If we are unable to repair your device in-store, then we will ship your iPhone to Apple’s Repair Depot for repair or replacement to ensure a high level of repair quality and a first-time fix. For these repairs, loan phones may be available depending on the issue. Please refer to “Loan Phones” below for more information.

• In-store repairs – 1 to 3 business days
• Mailed to Apple’s Repair Depot – 5 to 7 business days

*Note: Repair options differ between models therefore not all devices may be eligible for a component repair in-store.

If your iPhone issue(s) is not covered under warranty, AppleCare+, or consumer law then the service cost will depend on the issue with your device. We are unable to provide a price on the repair until we have assessed your device. We can provide you an estimate if you contact us using the form below or by calling us on 09 623 3102. Please have your serial number or IMEI ready when you call in.

Our assessment fee of $42.50 incl GST is payable when you drop your device off for any devices that are not covered under warranty, AppleCare+, or consumer law. If you feel your product should still be covered under warranty then please bring your original proof of purchase in with your device.

Follow these steps below to get your device ready for service. Completing these items will result in a quicker repair experience. If you need assistance we can also help you in-store*

1. Back up your iOS device.
2. Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPhone.**
3. Bring your sales receipt (if possible), in case your service requires proof of purchase.
4. Bring your device and any accessories that you need help with.
5. Schedule a reservation if you’d like to spend a few minutes discussing your issue with a technician in-store when booking your device in, if not feel free to walk in for service.

*A service fee may be charged for additional technician time helping with backups and other software issues not covered by warranty.

**If you’re unable to turn off Find My iPhone, we may not be able to service your device. This policy is in force to prevent unauthorised persons from servicing your device without your knowledge. If you don’t remember your Apple ID and Password, please go to iForgot or contact Apple for more options.

Reservations are not required however if you require a few minutes with a technician when you arrive, you can visit the Apple website to Schedule a reservation with us. If you are happy to just drop your device off and leave it with us then a technician will begin the assessment and update you as quickly as possible.

Note: If you are interested in a loan phone you must make a reservation – please see “Loan Phones” below for more information.

When you get your iPhone back from service, simply insert your SIM into the iPhone and power it up. If you created a backup before service you can restore this following these steps. If you did not have a backup, then simply follow the on-screen setup assistant.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law. Apple offer this guarantee whenever you get service from us or from any Apple Authorized Service Provider.

Imagetext are provided limited stock of Loan iPhones supplied by Apple in cases where we may need to mail your device to the Apple Repair Depot for assessment. Not all repairs are eligible for a loan phone so it’s important to Schedule a reservation if you’d like to see if a loaner is available for your repair.

If a loan phone is available for your repair, we will provide you a loan phone agreement to read and sign. We will also put a temporary authorisation on your credit card of $625-$725 incl GST as a bond, depending on the model. This authorisation will be cancelled once you return the loaner to us free of damages as per the loan agreement.

If you have any more questions about iPhone service with Imagetext, please use the contact form below to send us an email or call us on 09 623 3102 during business hours – Monday to Friday 8:30am to 5pm.