Unparalleled Service Excellence | Expert Diagnosis | Fast Turnaround
Auckland’s leading Apple Premium Service Provider
Imagetext is one of New Zealand’s leading Apple Premium Service Providers. We look after both warranty and non-warranty repairs and have a drop in service centre ready to assist you.
Our service excellence rating is second to none and you can rest assured you Apple product will receive the very best in service and support.
For those whose machine’s are ‘mission critical’, we can offer a rental unit at an extra special rate for our service clients, subject to terms and availability. These days your computer is a critical part of your everyday life and you need the fastest possible turn around time for your computer. At Imagetext we understand this and work hard to ensure you get your computer back as quickly as possible, usual within 2 days.
iOS Devices, Apple Watch, & Beats Assessment Fee – $42.50 incl GST
This covers the assessment of an out of warranty iPhone, iPad, iPod, Apple Watch or Beats product when an in-warranty device is not covered due to abuse, accidental or liquid damage.
After the assessment we will advise the cost to have the device repaired or replaced through Apple’s chosen service strategy.
Apple Authorised iPhone Screen Repairs
Broken your iPhone screen? We can help!
While it may seem like a simple repair, a screen repair is quite complex. Your display is much more than just a display, it houses the Touch ID module in your device which is the gateway to keeping your personal information secure.
While you may see companies in malls and outlets around the country promoting same day screen service, it’s important to know that these companies are not authorised by Apple meaning they are not using genuine parts, may void your warranty and cause further damage to your device or even reduce the water resistance rating of your device.
When you get your display replaced though Imagetext we will ship your device to Apple’s Centralised Repair Depot who have the specialised tools and machinery on hand to make sure that your screen is replaced and recalibrated to the high standards expected. This service can take between 5 and 7 working days. To prepare your device for service please backup your iPhone – https://support.apple.com/en-nz/HT203977 and then erased it to factory settings (if possible) – https://support.apple.com/en-nz/HT201274
For estimated pricing on this service please contact us on 09 623 6921 or use the contact form to the right. Be sure to have your Serial Number or IMEI number ready – https://support.apple.com/en-nz/HT204073
Important Note: For your device to be eligible for display only service, it must not have any other damage to the device. In order for Apple to replace the screen the replacement screen must be able to fit perfectly into the enclosure, if there are dents or chips in the surrounding enclosure of the device it may not be eligible for screen service but may still be eligible for out of warranty service. We will advise you if this is the case once the phone has been assessed.
Mac Assessment Fee – $85 incl GST
This covers the assessment or inspection of Mac hardware out of warranty or when an issue isn’t covered by warranty such as a software issue, abuse, accidental or liquid damage. Sometimes additional troubleshooting time is required for hard to identify issues. We will stop at the end of the assessment and quote for additional time to isolate if required.
If you hardware is subject to an insurance claim we can provide written damage reports to your insurance company at the completion of the assessment for no additional cost.
Apple Service Department Hourly Rate (in-house only) – $170 incl GST
This is the hourly rate that is charged for additional work outside the above assessment fees upon customer approval. This fee is only applicable when your machine is dropped off and picked up from our service department.
iPhone 5 Sleep/Wake Button Replacement Program
Apple has determined that the sleep/wake button mechanism on a small percentage of iPhone 5 models may stop working or work intermittently. iPhone 5 models manufactured through March 2013 may be affected by this issue.
Apple will replace the sleep/wake button mechanism, free of charge, on iPhone 5 models that exhibit this issue and have a qualifying serial number.
Click the link below to learn more:
iPhone 5 Battery Replacement Program
Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.
If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge.
Click the link below to learn more:
MacBook Pro Repair Extension Program for Video Issues