Premium Service Provider


Unparalleled Service Excellence | Expert Diagnosis | Fast Turnaround

Auckland’s leading Apple Premium Service Provider

Imagetext is one of New Zealand’s leading Apple Premium Service Providers.  We look after both warranty and non-warranty repairs and have a drop in service centre ready to assist you.
Our service excellence rating is second to none and you can rest assured you Apple product will receive the very best in service and support.

For those whose machine’s are ‘mission critical’, we can offer a rental unit at an extra special rate for our service clients, subject to terms and availability.  These days your computer is a critical part of your everyday life and you need the fastest possible turn around time for your computer. At Imagetext we understand this and work hard to ensure you get your computer back as quickly as possible, usual within 2 days.

iOS Devices & Beats Assessment Fee – $42.50 incl GST

This covers the assessment of an out of warranty iPhone, iPad, iPod or Beats product when an in-warranty device is not covered due to abuse, accidental or liquid damage.

After the assessment we will advise the cost to have the device repaired or replaced through Apple’s chosen service strategy.

Mac Assessment Fee – $85 incl GST

This covers the assessment or inspection of Mac hardware out of warranty or when an issue isn’t covered by warranty such as a software issue, abuse, accidental or liquid damage.
Sometimes additional troubleshooting time is required for hard to identify issues.  We will stop at the end of the assessment and quote for additional time to isolate if required.

If you hardware is subject to an insurance claim we can provide written damage reports to your insurance company at the completion of the assessment for no additional cost.

Apple Service Department Hourly Rate (in-house only) – $170 incl GST

This is the hourly rate that is charged for additional work outside the above assessment fees upon customer approval.  This fee is only applicable when your machine is dropped off and picked up from our service department.

iPhone 5 Sleep/Wake Button Replacement Program

Apple has determined that the sleep/wake button mechanism on a small percentage of iPhone 5 models may stop working or work intermittently. iPhone 5 models manufactured through March 2013 may be affected by this issue.

Apple will replace the sleep/wake button mechanism, free of charge, on iPhone 5 models that exhibit this issue and have a qualifying serial number.

Click the link below to learn more:

iPhone 5 Battery Replacement Program

Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.

If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge.


Click the link below to learn more:

MacBook Pro Repair Extension Program for Video Issues

Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013.

Apple or an Apple Authorized Service Provider will repair affected MacBook Pro systems, free of charge. See below for details on affected models and service options.


Click the link below to learn more:

To contact us about your Apple service requirements please call us on 09 623 3102 or use the service contact form.

Our Business Hours are: Monday to Friday 8.30am – 5.00pm

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