iCare

iCare Supportring Technology

There is little doubt that computer equipment has evolved rapidly in the last few decades, with large, cumbersome and notoriously unreliable machines giving way to sleek, powerful modern devices. That said, even the most capable IT solutions need attention from time to time, and the fallout from a failure can be catastrophic.

As New Zealand businesses come to rely on their computers and digital devices more and more, the need for partnerships with trusted expert IT professionals is critical. In 2015, the Ministry of Business, Innovation and Employment noted that $735 million was spent on IT services across the nation, a figure only likely to continue rising.

To assist organisations with the challenges of maintaining their digital equipment, Imagetext Integrated Solutions offers iCare® on-site and remote IT support and service. Featuring world-class support for both Apple Mac and Microsoft Windows operating environments, as well as all digital and mobile arenas, it’s the ideal solution to assist New Zealand businesses to get the best performance out of their technology and thrive into the future.

iCare® – the support you need, when you need it

As IT and digital technology has become increasingly integrated into all aspects of business, the complexity organisations are facing in their management of multiple devices and operating systems is growing. Failure in one element of your IT solutions can disrupt the entire operation, causing damaging downtime and risks of lost data.

As Auckland’s premier IT support and services provider, Imagetext brings an intrinsic knowledge of how technology solutions fit together. Our expert team work with businesses to ensure that all equipment is well-maintained, secure and fit for purpose, offering advice and minimising the risks of failure.

As part of our iCare® solution, we offer your business:

  • Technology recommendations based on business needs, making sure you have the right tools for the job.
  • Technology risk assessment, ensuring your security is robust enough for modern cyber threats.
  • Remote and on-site support, so we’re always available when you need us.
  • Over 30 years expertise, with unparalleled experience that you can trust.
  • Peace of mind that business interruption is kept to a minimum.
  • Visibility across your IT system through monthly reporting and analysis.

Taking the burden off your IT department

The modern IT department is a critical component of every business. Having experts on hand at all times allows businesses to take advantage of the latest innovations in computers and digital technology – if they’re not bogged down fielding troubleshooting requests, that is.

User support fatigue is a real concern, one that can significantly hamper your IT team’s ability to deliver new projects that can help your business thrive. Spending large amounts of time on day-to-day maintenance tasks reduces the department’s ability to be an effective driver of business initiatives.

With Imagetext’s iCare®, you can relinquish the burden of these end-user maintenance tasks from your IT department, allowing them to focus on innovation and development. Through a combination of monitoring and maintenance technologies, not to mention over 30 years experience in the field, Imagetext’s experts deliver both remote and on-site resources to help your organisation progress.

The best support, no matter the technology

iCare® is a service level agreement (SLA) flexible enough to manage a full range of technologies for your business, and can be tailored to match your unique needs and budget. Delivered in a modular framework, you simply need to select the relevant parts you require.

iCare® offers your business the following benefits:

  • On-site and remote support.
  • Guaranteed response times.
  • Proactive maintenance.
  • Designated engineering resource.
  • Optional after-hours support.
  • Detailed reporting.
  • Priority maintenance service.
  • Strategic IT planning service.

Whether it’s all of the above or just a selection, Imagetext can craft a unique IT support system to cater to your business. With a specialised team of certified engineers – managed through a world-class help desk system – Imagetext ensures that all support queries are responded to efficiently and addressed promptly, enabling business continuity.

The team at Imagetext has been certified by a range of technology providers, achieving a number of partnerships including:

  • Apple Premium Service Provider
  • Microsoft Silver Partner
  • Adobe Platinum Reseller
  • Kerio Preferred Partner
  • Cisco Meraki qualified sales and technical staff

The iCare® solution can be applied to server virtualisation, server and storage infrastructure, wired and wireless network infrastructure, Office 365, Apple and Microsoft integration and support and more.

Having an effective computer support company is essential – speak to the team at Imagetext Integrated Solutions today.

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