iCare Supportring Technology

iCare® | Imagetext’s flexible on-site & remote IT support & service solution

How sure are you that your business is not at risk from technology failure?

Imagetext has an intrinsic understanding of how technology fits together, ensuring it is fit for purpose, allowing your business to flourish.

Imagetext is an IT company based in Auckland with 30 years of providing IT support and service to local, national and international Kiwi business, Imagetext has the capability to provide the answers you need and the long-term commitment you deserve.

We offer your business:

  • Technology recommendations based on business needs
  • Technology risk assessment
  • Remote and on-site support
  • 30 years expertise
  • Peace of mind that business interruption is kept to a minimum
  • Visibility through monthly reporting

Does your IT department suffer from user-support fatigue, instead of focusing on delivering IT projects for the business?

Most businesses function best when its IT Department focuses on delivering innovation and IT development for the business, and not spending large parts of its day managing repetitive IT maintenance tasks.

Imagetext can assist your business by supporting these end-user IT maintenance tasks on a daily basis, through a combination of monitoring and maintenance technologies, 30 years technical expertise and business nous, and qualified remote and on-site engineering resources.

iCare® – Flexible enough to manage a full range of technologies for your business

iCare® is an SLA (service level agreement) that can be tailored to match the unique needs and budget of your business.

Choose any part of the modular iCare® support framework options available to ensure your IT business needs are covered.

With a specialised team of certified engineers, managed via a world class help-desk system, Imagetext ensures that all support queries are responded to efficiently and addressed promptly, enabling business continuity.

iCare® offers your business the following benefits:

  • On-site and remote support
  • Guaranteed response times
  • Pro-active maintenance
  • Designated engineering resource
  • Optional after-hours support
  • Detailed reporting
  • Priority maintenance service
  • Strategic IT planning service

Supported technologies:

  • Server Virtualisation
  • Server and Storage Infrastructure
  • Wired and Wireless Network Infrastructure
  • Office 365
  • Apple & Microsoft integration and support
  • Mobile device solutions
  • Backup and Archive

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